Terms of Service
These Terms of Service govern the engagement, engineering, and delivery of custom artificial intelligence, workflow automation, and private cloud systems provided by Aswi AI (Aswi Technologies). By contracting our services, requesting an audit, or executing a Statement of Work, you agree to be bound by these terms.
Upon final milestone settlement, 100% of custom workflows, scripts, and prompt architectures become your exclusive intellectual property.
We hand over full master credentials, private cloud keys, and database schemas. You are never held hostage by ongoing subscription fees.
Fixed project investments with zero monthly per-task commissions. You can execute unlimited operations without cost penalties.
01 / Scope of Engineering Services
Aswi AI provides custom software architecture, autonomous workflow automation, intelligent document processing pipelines, and website AI assistant development.
Each client engagement is governed by an agreed proposal, audit specification, or formal Statement of Work (SOW) detailing the specific integrations (e.g. CRM, ERP, Shopify, Accounting), data mappings, and testing criteria.
02 / Intellectual Property Ownership (100% Transfer)
We believe businesses should own the tools that run their operations:
03 / Fees, Invoicing & Payment Terms
All pricing is communicated transparently prior to project kickoff:
- Currency: Pricing is denominated in Indian Rupees (INR) for domestic clients, or agreed international currencies (USD/AED) for overseas businesses.
- Milestone Structure: Unless specified otherwise in a custom SOW, projects follow a standard two-part milestone schedule: 50% upfront deposit upon project initiation, and 50% final settlement upon completion of user acceptance testing (UAT).
- Payment Window: Invoices are payable within 7 business days of issuance via direct bank transfer (NEFT/RTGS/IMPS), UPI, or approved payment gateways.
- Taxes: All applicable statutory taxes (such as GST in India) will be itemized on the commercial invoice.
04 / Client Responsibilities & Collaboration
Successful and timely delivery requires collaborative input from the Client:
- System Access: Providing timely API credentials, webhook permissions, sample documents, and test environment access required for pipeline development.
- Single Point of Contact: Designating a project lead empowered to make technical and business logic decisions.
- Acceptance Review: Reviewing and testing delivered pipelines within 5 business days of notification from Aswi AI. If no feedback is provided within 7 business days, the milestone shall be deemed accepted.
05 / Delivery Timelines & SLAs
Standard production packages (e.g., Website AI Assistants, Store-to-CRM Sync, and Cart Recovery Pipelines) are typically scoped, engineered, and deployed live within 7 to 14 business days, subject to timely receipt of necessary client credentials.
Delays caused by third-party platform verification (e.g. Meta business verification, Google OAuth audits, or payment gateway KYC) shall automatically extend project timelines proportionally.
06 / AI Systems & Operational Limitations
To maintain realistic commercial expectations, the Client acknowledges the operating realities of modern automated software:
While our AI models and extraction engines operate with high precision (up to 99%+ accuracy), generative models can occasionally produce unexpected outputs. The Client is advised to implement human approval steps before releasing financial payments or irreversible legal transactions.
Automations connect to third-party services (e.g. Shopify, Zoho, QuickBooks, Google, Meta). Aswi AI is not liable for service outages, rate limit adjustments, policy modifications, or unexpected API deprecations instituted by those external providers.
07 / Post-Launch Stabilization Warranty
Every custom deployment includes a 14 to 30-day Post-Launch Stabilization Period (as defined in your project tier) starting on the day of production launch.
During this period, Aswi AI will rectify any pipeline bugs, schema mismatches, or execution errors at no additional charge. Ongoing feature expansions, new integrations, or workflow redesigns after the stabilization window are covered under optional monthly maintenance retainers.
08 / Limitation of Liability
To the maximum extent permitted by applicable law, neither party shall be liable for indirect, incidental, punitive, or consequential damages (including loss of profits, business interruptions, or loss of data) arising out of or related to this agreement.
Aswi AI's aggregate liability under any claim arising out of an engagement shall be strictly limited to the total fees actually paid by the Client to Aswi AI for the specific project in the three (3) months preceding the incident.
09 / Confidentiality & Mutual Non-Disclosure
Both parties agree to protect and keep confidential all non-public proprietary information disclosed during an engagement, including business strategies, database records, customer lists, and financial figures. Confidential information shall not be disclosed to any third party without prior written authorization.
10 / Governing Law & Dispute Resolution
These Terms of Service and all related engagements shall be governed by and construed in accordance with the laws of India.
In the event of any dispute, the parties agree to first attempt resolution through good-faith executive negotiation for a period of thirty (30) days. Failing amicable resolution, the dispute shall be subject to the exclusive jurisdiction of the competent courts in Kerala, India.
11 / Contact & Legal Inquiries
For any legal questions, notice submissions, or contract clarifications, please contact our team: